We do not offer change-of-mind refunds after digital access has been supplied with your express consent. If the software is materially faulty and cannot be fixed, restored or replaced within a reasonable time and without significant inconvenience, an appropriate price reduction or refund may be available. Your statutory rights are not affected.
1. Digital products are supplied immediately
Our products are digital content. At checkout you are asked to request immediate delivery and acknowledge that your 14-day change-of-mind cancellation right may be lost once digital supply begins.
2. No change-of-mind refunds after delivery
Once a licence key, loader, access entitlement or other digital content has been supplied following that consent, we do not provide refunds simply because you changed your mind, no longer need the product or did not use the full access period.
3. When something is actually wrong
If the product is materially non-working, not as described or otherwise does not conform to the contract, open a support ticket as soon as reasonably possible. Include the product, error details and any useful screenshots or logs.
We may first attempt to repair the issue, restore access or provide a replacement. Please allow a reasonable opportunity to diagnose and fix the problem.
4. When a refund or price reduction may apply
If repair/replacement is impossible, or we cannot remedy a qualifying fault within a reasonable time and without significant inconvenience, you may be entitled to a price reduction. Depending on the circumstances, that reduction may be up to the full amount paid.
5. Situations that are not automatically refundable
User error, unsupported configurations, failure to meet published requirements, loss of access to your own Discord/game account, third-party enforcement against an account, misuse, key sharing/resale, temporary maintenance, or short interruptions caused by third-party updates do not automatically qualify for a refund. This does not remove any remedy you have where the digital content itself fails to conform to the contract.
6. Refund method and timing
Where we agree that a refund is due, it will be issued without undue delay and, where UK consumer law applies, within the legally required period. We will normally refund using the original payment method unless you expressly agree otherwise.
7. How to request help
Open a support ticket from your dashboard and provide your order/product details. Please contact support before starting a payment dispute so we have an opportunity to investigate, although nothing here removes any legal rights you have with your payment provider.